Oakwood london studio

We exclusively process payments made via Mastercard and Visa. The amount charged will align. with the price displayed on the website.

Ensure that your bank has authorised international payments and that your full address details are included when making an international payment.

If you encounter any issues, feel free to reach out to us.

Absolutely! If you have multiple sessions planned, you can book them in advance to secure your
desired time slots. Visit our booking section, where you can view our available time slots and
schedule your sessions to ensure everything runs smoothly.

Notify Studio Staff: Immediately inform the studio staff or your assigned engineer about the equipment issue. They will assess the situation and determine the best course of action.

Stop Using the Equipment: Avoid using the faulty equipment to prevent any further damage or safety hazards. Follow any instructions given by the studio staff regarding the affected equipment.

Document the Issue: If possible, take note of the equipment that malfunctioned, the nature of. the problem, and any relevant details. This documentation will help facilitate repairs or replacements.

Contact Support: Reach out to the studio management or technical support team to report the equipment breakdown. Provide them with detailed information about the issue and any documentation you have gathered.

Follow Studio Protocol: Follow the studio’s protocol for handling equipment failures, which may include filling out incident reports, contacting equipment vendors or repair services, and implementing temporary solutions if available.

Adjust Your Schedule: Depending on the severity of the equipment failure, you may need to adjust your session schedule or make alternative arrangements. Communicate with the studio staff to explore practical solutions and minimise disruptions to your project.

Seek Compensation: If the equipment failure significantly impacts your session, discuss potential compensation or alternative arrangements with the studio management. They may offer discounts, rescheduling options, or other forms of compensation to mitigate any inconvenience caused.